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During Conversion

Important Update About Your Morgan Stanley Access Direct Brokerage Account

Here’s What You Need To Know

1. Before Conversion
  1. Your MSAD Account will be converted to an E*TRADE Account.

2. During The Conversion
  1. We’ll keep you informed of the steps along the way until the account conversion is complete.

3. After The Conversion
  1. No action is required before the conversion; however, you will need to set up your new E*TRADE credentials to access your E*TRADE Account after the conversion.


During The Conversion

To facilitate the conversion of your account, online account access will be temporarily restricted and certain platform information will be unavailable during the weekend of your conversion date. As a result, we encourage you to take care of any account-related business and banking transactions by market close on the Friday of your conversion date.

 

Read on for important highlights about what this means and how it may affect your account and your ability to view it. For additional details, see the Notice of Changes you received from Morgan Stanley at Work.


Certain information or features will be unavailable during the weekend of the conversion. From Friday, after the close of extended hours trading at approximately 8:00 p.m. ET through the evening of Sunday, access to your MSAD Account will be restricted on Morgan Stanley Online (MSO), including trading, transfer requests, and certain banking features. However, you’ll still be able to view account information and documents.

 

  • While you will have access to your MSAW Account during this time, it may not reflect current assets and balances for your MSAD Account.
  • If you try to log on to MSO during the conversion weekend, you’ll be notified that certain features of your account are currently unavailable.
  • If you have an existing E*TRADE brokerage or stock plan account, you will still be able to access that account via etrade.com or the E*TRADE mobile apps or active trading platforms.

For More Information

 

Browse our Frequently Asked Questions or read the Notice of Changes Document for a description of the conversion and what it may mean for your account(s).