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MSAD to E*TRADE
Before Conversion

Important Update About Your Morgan Stanley Access Direct Brokerage Account

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Review Notice of Changes and Important Documents

Here’s What You Need To Know

1. Before Conversion

  1. Your MSAD Account will be converted to an E*TRADE Account.

2. During The Conversion

  1. We’ll keep you informed of the steps along the way until the account conversion is complete.

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3. After The Conversion

  1. No action is required before the conversion; however, you will need to set up your new E*TRADE credentials to access your E*TRADE Account after the conversion.

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Before The Conversion

To facilitate the conversion of your account, online account access will be temporarily restricted and certain platform information will be unavailable during the weekend of your conversion date. As a result, we encourage you to take care of any account-related business and banking transactions by market close on the Friday of your conversion date.

 

Read on for important highlights about what this means and how it may affect your account and your ability to view it. For additional details, see the Notice of Changes you received from Morgan Stanley at Work.

MSAD Account with a $0 balance

If you have a Morgan Stanley Access Direct (MSAD) Account with a $0 account balance and do not want to convert your MSAD Account to an E*TRADE Account, contact us before your designated conversion weekend at (866) 227-2737 and request a closure of your MSAD Account. Note: If stock plan shares vest in the future, they will remain in your MSAW account if you do not have a linked brokerage account. 

Platform Availability
    • Certain platform information will be unavailable the weekend of the conversion.
    • On the Friday of the conversion, after the close of extended hours trading at approximately 8:00 p.m. ET through Monday morning, access to your account will be restricted on Morgan Stanley Online (MSO), including trading, transfer requests, and certain banking features. However, you’ll still be able to view account information and documents.
    • While you will have access to your Morgan Stanley at Work stock plan account during this time, it may not reflect current assets and balances for your MSAD Account.
    • If you try to log on to MSO during the conversion weekend, you’ll be notified that certain features of your account are currently unavailable.
    • If you have an existing E*TRADE brokerage account, you will still be able to access that account via etrade.com or the E*TRADE mobile apps or active trading platforms.
    • After Monday, September 9, 2024, requests received to transfer all assets to another firm will be rejected back to the requesting firm. Requests received to transfer partial assets to another firm will be processed up until the last weekday before your conversion.
    •  If your outgoing transfer is rejected due to the conversion, you’ll be instructed to have the new firm resubmit the request on or after the first business day following the conversion date, using your new E*TRADE account number.

     

Treatment of Open Orders
    • On Friday of the conversion weekend, after the close of market hours at approximately 4:00 p.m. ET, all open good-to-cancel (GTC) and open limit orders will be canceled, and new orders will be restricted throughout the conversion. Cancelation notifications will be sent. However, any market orders placed on Friday prior to 4:00 p.m. ET, will be processed.
    • If you’d like to reenter any of the canceled orders, you will need to do so manually after the conversion by logging on to etrade.com and navigating to the Trading page.
    • Please note: If you have market orders, trades, corporate actions, or account transfers that have not yet settled, shares against those transactions will not be transferred right away and will be held in your current MSAD Account until the transaction is settled. Once the order settles, assets will be moved to your new E*TRADE Account the next available business day. Your total available asset balance may not be accurately reflected on MSO, your MSAW Account, or your new E*TRADE Account until settlement. 

 

Access To Banking and Cash Management Features

Due to platform downtime over the weekend of your conversion date, access to a variety of banking and cash management features may be affected.

 

If your conversion date is September 13th, and you are actively using the cash management features on your MSAD Account, your experience will differ slightly from what is stated below. You may receive additional instruction ahead of conversion.  If you wish to have a debit card and/or checks for your new E*TRADE from Morgan Stanley account, you can request these features via etrade.com (opens in a new tab) or by calling 800-838-0908 on or after September 16, 2024. Your existing Morgan Stanley debit card and/or checks will no longer be valid after the conversion. You may also call 800-838-0908 for additional information on cash management features.

  1. Checks

    Checks associated with your MSAD Account will no longer be valid. New checkbooks will be issued only if checks were written from the account within the past 12 months. You can order a new checkbook (opens in a new tab) through etrade.com if needed after the conversion.

  2. Debit Cards

    You will receive a new debit card in the mail if you have used your current debit card for purchases or ATM withdrawals within the past 12 months. You can order a new debit card (opens in a new tab) through etrade.com if needed after the conversion. If you have recurring payments made via the debit card associated with your MSAD Account, you will need to reenter your payment instructions after the conversion using your new E*TRADE debit card information once received (or set up alternate arrangements).

  3. Check Deposits

    You will not be able to deposit checks via mobile check deposit or through Morgan Stanley branch offices. Once the conversion is complete, you can use mobile check deposit feature on the E*TRADE mobile app to deposit money into your new E*TRADE Account, or mail a check (opens in a new tab).

  4. Bill Pay

    If your account is scheduled to convert on September 13, 2024:

    The ability to view, initiate, or modify Bill Pay instructions will not be available. Once the conversion is complete, you will need to set up Bill Pay transactions through etrade.com. You can do so by logging on to your new E*TRADE Account and going to Transfer > Bill Pay.

     

    If your account is scheduled to convert on November 22, 2024 and you have used Bill Pay in the past 12 months:

    • Your Bill Pay functionality (and the other banking features listed in this section) as well as your uninvested cash, will not be converted to your new E*TRADE Account until on or around the weekend of December 6, 2024.
    • Your payees and scheduled payment information from the last 24 months will then transition to E*TRADE.
    • During the interim period, you can continue to use Bill Pay within MSO. After your banking features have been converted on or around December 6, 2024, you can access Bill Pay by logging on to your new E*TRADE Account and navigating to Pay + Transfer > Bill Pay.

    If your account is scheduled to convert on November 22, 2024 and you have not used Bill Pay in the past 12 months:

    • Your account and other banking features will be converted to your new E*TRADE Account on or around November 22, 2024.
    • Note, historical payee information and Bill Pay transactions will not be available and can be re-set up by logging on to your new E*TRADE Account and going to Pay + Transfer > Bill Pay.

     

    For more information on the differences between Morgan Stanley and E*TRADE Bill Pay, please visit https://www.morganstanley.com/atwork/employees/msad-to-etrade. Review the E*TRADE Bill Pay Terms and Conditions (opens in a new tab).

  5. Zelle

    Zelle will no longer be accessible for your brokerage account. At the present time, Zelle is not available for E*TRADE accounts, though we plan to bring this feature to E*TRADE in the future.

  6. eAuthorization (eAuth)

    eAuthorization (eAuth) will no longer be able to accessible. This feature is not currently available for E*TRADE accounts.

  1. Wires

    Wires cannot be initiated from your MSAD Account, and recurring wires will be discontinued. Once the conversion is complete, you can initiate incoming wire requests to your new E*TRADE Account by visiting etrade.com/wiretransfer (opens in a new tab), or outgoing wire requests from your new E(TRADE Account by visiting us.etrade.com/etx/mm/wire-transfer (opens in a new tab)

  2. Spending & Budgeting

    Spending & Budgeting features will no longer be available. This feature is not currently available through E*TRADE.

  3. Direct Deposits

    Once the conversion is complete, if you have existing direct deposits, you will need to update your instructions with the depositors using the E*TRADE routing number (ABA number 056073573) and your new nine-digit account number. You can view this number by logging on to etrade.com, locating the account on the Complete View page, and selecting Routing and account number from the Quick links menu.

  4. Automatic Payments

    Once the conversion is complete, you will need to either 1) create new payment instructions using Bill Pay on etrade.com (opens in a new tab) and cancel your payment instructions with the biller; or 2) update the payment instructions with the billers using the E*TRADE routing number (ABA 056073573) and your new nine-digit account number.

  5. Mobile Wallet

    Mobile Wallet saved information will no longer work. Once the conversion is complete, you will need to update your mobile wallet using the information for your new E*TRADE Account.

     

     

    For more information on required actions for the above features, see After Your Conversion Date.

  6. CashPlus

    Once the conversion is complete, you will continue to meet the additional investment account criteria to avoid the monthly fee on your Morgan Stanley CashPlus Brokerage Account. The remaining fee avoidance criteria set forth in the Morgan Stanley CashPlus Account Disclosure Statement are unaffected by this conversion.

For More Information

 

Browse our Frequently Asked Questions or read the Notice of Changes Document for a description of the conversion and what it may mean for your account(s).

View the FAQs Review Important Documents

Disclosures

Morgan Stanley Access Direct is a self-directed online brokerage account for U.S. residents where trading and other account activities are undertaken at the client’s sole discretion without access to a Financial Advisor. There are no minimum balance requirements or account maintenance fees associated with the account (other fees may apply), and a client’s interaction with Morgan Stanley will be primarily through electronic communications and online resources. Please consider opening a full-service brokerage account if you would prefer to receive the investment guidance and assistance of a Financial Advisor.

 

This is not an offer to sell or a solicitation of an offer to buy securities, products or services by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. The products and services described herein are not marketed to residents outside of the United States and may not be available to persons or entities in foreign jurisdictions where prohibited.

 

Employee stock plan solutions are offered by E*TRADE Financial Corporate Services, Inc., Solium Capital LLC, Solium Plan Managers LLC and Morgan Stanley Smith Barney LLC (“MSSB”),  which is part of Morgan Stanley at Work.

 

Morgan Stanley at Work services and stock plan accounts are provided by wholly owned subsidiaries of Morgan Stanley.

 

Morgan Stanley at Work stock plan accounts were previously referred to as Shareworks, Stock Plan Connect or E*TRADE stock plan accounts, as applicable.

 

In connection with stock plan solutions offered by Morgan Stanley at Work, securities products and services are offered by MSSB, Member SIPC.

 

E*TRADE from Morgan Stanley is a registered trademark of MSSB.

 

All entities are separate but affiliated subsidiaries of Morgan Stanley.

 

Content and services available to non-US participants may be different than those available to US participants.

 

The laws, regulations, and rulings addressed by the products, services, and publications offered by Morgan Stanley and its affiliates are subject to various interpretations and frequent change. Morgan Stanley and its affiliates do not warrant these products, services, and publications against different interpretations or subsequent changes of laws, regulations, and rulings. Morgan Stanley and its affiliates do not provide legal, accounting, or tax advice. Always consult your own legal, accounting, and tax advisors.

 

© 2024 Morgan Stanley. All rights reserved.

CRC 3758904 (08/2024)

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